{"xsrfToken":"47a093d95e79565a4023d372420d20597dce966b_lout","branding":{"id":"1","key":"ncs","name":"Nebo customer support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#2590e3","headerLinkColor":"#ffffff","headerLinkHoverColor":"#1a517d","headerLinkHoverBGColor":"#1a517d","headerBadgeColor":"#1a517d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/31d89bcd-34b3-4804-a216-98410ff65f91/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Yzc3MmU2ZC0xM2QzLTQxMTMtODI0OS1mYzQwN2ZiMTgwOWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMxZDg5YmNkLTM0YjMtNDgwNC1hMjE2LTk4NDEwZmY2NWY5MSI6WyJyZWFkIl19LCJleHAiOjE3NDMxNjk4MTQsIm5iZiI6MTc0MzE2OTIxNH0.AX1IazFlS-MnrGYX69rKlPKMzGh1vg3_d-OzUeORLNQ&client=5c772e6d-13d3-4113-8249-fc407fb1809d&mode=fit","logoId":"31d89bcd-34b3-4804-a216-98410ff65f91","isLogoAvailable":true,"helpCenterTitle":"Nebo Customer Support","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Nebo Customer Support","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0873ba","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ncs","projectId":10001,"serviceDeskId":1,"name":"Nebo customer support","description":"<p>Find the support article you need or contact us</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"9","name":"Nebo Support","descriptionHtml":"","callToAction":"Nebo Support","introHtml":"<p>All customer support questions welcome - <b>Include screenshots for better service</b></p>","icon":10540,"iconUrl":"https://nebo-app.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[2],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://nebo-app.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://nebo-app.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://nebo-app.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://nebo-app.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://nebo-app.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://nebo-app.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"Nebo Support"}],"orderMapping":{"2":[9],"1":[8,7,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7b5e83cc-a277-383d-9706-3facd68db523","appLinkName":"System Confluence","appLinkUrl":"https://nebo-app.atlassian.net/wiki","spaceKey":"NCS","spaceName":"Nebo customer support","spaceUrl":"https://nebo-app.atlassian.net/wiki/spaces/NCS","isServer":false},"labels":[],"projectKey":"NCS","serviceDeskId":1,"kbLinkDomainURLs":["https://nebo-app.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NCS","userLanguageHeader":"ISSUE: nebo app stuck on blue splash screen","userLanguageMessageWiki":"<p>This blue screen issue is most likely due to either location or data being denied to the app.</p>\n<p>Please try these steps in the order below.<br> 1. Delete the nebo app off your device.<br> 2. Restart your whole device<br> 3. Reinstall the nebo app<br> 4. Allow all permissions that the nebo app requests.</p>","defaultLanguageHeader":"ISSUE: nebo app stuck on blue splash screen","defaultLanguageMessage":"This blue screen issue is most likely due to either location or data being denied to the app.\n\nPlease try these steps in the order below.\n1. Delete the nebo app off your device.\n2. Restart your whole device\n3. Reinstall the nebo app\n4. Allow all permissions that the nebo app requests.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Yzc3MmU2ZC0xM2QzLTQxMTMtODI0OS1mYzQwN2ZiMTgwOWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDMxNzA0MTQsIm5iZiI6MTc0MzE2OTIxNH0.TFBamcgqZAaWYc4LuaS9u3nUoiWYzjM_H6w2qYAT6Kc","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"5c772e6d-13d3-4113-8249-fc407fb1809d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"55456cdf-a3a5-49a9-a730-6b7a94754f59","name":"Using the nebo app","description":"\"How to\" user guides on the features on the nebo app","categoryUrl":"https://nebo-app.atlassian.net/servicedesk/customer/portal/1/topic/55456cdf-a3a5-49a9-a730-6b7a94754f59","lastUpdated":"1731312999084","createdAt":"1688603607721"},{"id":"f35cf053-743d-4905-9235-d3003abde2f5","name":"Using the nebolink device","description":"\"How to\" user guides on the features of the nebolink device","categoryUrl":"https://nebo-app.atlassian.net/servicedesk/customer/portal/1/topic/f35cf053-743d-4905-9235-d3003abde2f5","lastUpdated":"1730962248274","createdAt":"1694422309507"}]}},"reqCreate":{"id":9,"projectId":10001,"form":{"name":"Nebo Support","descriptionHtml":"","callToAction":"Nebo Support","intro":"<p>All customer support questions welcome - <b>Include screenshots for better service</b></p>","instructions":"","icon":10540,"iconUrl":"https://nebo-app.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/9","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/9","calendarParams":{"firstDay":0,"date":"2025-03-28T14:40:14+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7b5e83cc-a277-383d-9706-3facd68db523","appLinkName":"System Confluence","appLinkUrl":"https://nebo-app.atlassian.net/wiki","spaceKey":"NCS","spaceName":"Nebo customer support","spaceUrl":"https://nebo-app.atlassian.net/wiki/spaces/NCS","isServer":false},"labels":[],"projectKey":"NCS","serviceDeskId":1,"kbLinkDomainURLs":["https://nebo-app.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Yzc3MmU2ZC0xM2QzLTQxMTMtODI0OS1mYzQwN2ZiMTgwOWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDMxNzA0MTQsIm5iZiI6MTc0MzE2OTIxNH0.TFBamcgqZAaWYc4LuaS9u3nUoiWYzjM_H6w2qYAT6Kc","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"5c772e6d-13d3-4113-8249-fc407fb1809d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}